How WhatsApp Ordering Works: A Step-by-Step Order Guide
By: GameFutMarket Team · Last updated: · 8 min read
One of the questions we get most often is: "Why is there no payment screen on the site?" The short answer is that we complete orders on WhatsApp, by talking to you. This guide walks through the whole process with the screens you will actually see. The goal is simple: no question marks left in your head after your first order.
Why Order Through WhatsApp?
With game products and custom orders, small details matter. Which platform do you play on, what is your player info, how should delivery work? The answers differ for everyone. Instead of squeezing that into a form box, we prefer to sort it out by talking to you directly. And because you never type card details on the site, your card information is never stored in our system.
There is a trade-off. Your order is not automatic, it is completed in a conversation with a person, so reply time depends on how busy we are. Our WhatsApp line is open 24/7, though, so we usually get back to you quickly.
The Order Process, Step by Step
1. Pick your product and add it to the cart
Find what you want on the home page or in the category pages. Press the cart button on the product card or "Add to Cart" on the product page. If you are buying several things, put them all in the same cart and change quantities on the cart page.
2. Enter your details
On the cart page, all you need is your full name and a phone number we can reach on WhatsApp. You can use the notes field for things like your platform, player ID or any special request. You do not need an account; the site has no sign-up or login.
3. Press "Order via WhatsApp"
Two things happen when you press this button:
- Your order is saved in our system and you get an order code starting with GFM.
- WhatsApp opens with a ready-made message containing your products, the total and your details.
All you have to do is send the message. No need to retype anything.
4. Payment and delivery are settled on WhatsApp
Once we see your message, we reply. Payment method, how delivery will work and how long it will take are all agreed there, together. If anything is unclear at this point, ask. Make sure you understand everything before you pay.
5. Ask about your order on WhatsApp
We report your order status over WhatsApp. When you want to know where things stand, message us and quote your order code. The code lets us find your order fast.
Why Your Order Code Matters
The code starting with GFM is your order's ID. Mention it in a chat or a support request and we can find your order immediately. Keep it and take a screenshot. It is also shown on the screen after you order.
What If WhatsApp Does Not Open?
Sometimes the browser does not open WhatsApp automatically. In that case a "Send Order on WhatsApp" button stays on the confirmation screen, so just press it. If that still does not work, you can message the number on our contact page manually. Include your order code and we will find your order straight away. If you order from a phone, make sure the WhatsApp app is installed.
A Short Note on Honesty
We do not take payments on the site, so a situation like "I paid on the site but my order does not show up" cannot happen. You only pay on WhatsApp, after we have confirmed the details with you. If any seller pushes you to "pay right now" with no explanation, compare their approach against our checklist for buying coins.
For more questions about the process, you can also check our help page.
Get Ready Before You Order
The easiest way to cut down the back and forth after the WhatsApp message goes out is to collect a few details before you fill the cart. With these at hand, the conversation is much shorter:
- The platform you play on (PlayStation, Xbox or PC)
- If the product is game-related, your player ID or username, spelled exactly
- The phone number you actually use on WhatsApp
- If you have a special request (colour, name or team on 3D printed items), a clear one-sentence version of it
- An idea of which payment method suits you
That is why the notes field is valuable. A short, clear note like "Team: Galatasaray, name: Ahmet, number: 10" saves someone from asking "which colour do you want?" later.
How Do I Find Out Where My Order Stands?
Order status is shared over WhatsApp. What you should do depends on where you are in the process:
| Situation | What it usually means | What you do |
|---|---|---|
| You have an order code but no chat yet | The ready-made message may not have been sent | Check your sent messages on WhatsApp, and send it if it is missing |
| The chat has started | Payment and delivery are being discussed | Answer the questions on WhatsApp |
| The order seems finished | Delivery was settled in the chat | If something is wrong, write to us with your order code |
| You want to change or cancel | The terms depend on what was agreed | Message us with your order code |
If you are unsure about any of these, message us on WhatsApp and quote your order code. We will tell you the status there.
Common Mistakes and How to Fix Them
| Mistake | Why it happens | Fix |
|---|---|---|
| Typing the phone number wrong | A digit slips when filling in quickly | Message the number on the contact page with your order code and we will correct it |
| Closing WhatsApp without sending | The ready-made message opens but send is never pressed | Send us your order code, the record is already in the system |
| Leaving out the player ID | The notes field is left empty | Write the correct info at the start of the chat |
| Ordering the same product twice | The button is pressed again when WhatsApp does not open the first time | If you see two codes, tell us which one you want and we will cancel the other |
| Losing the order code | The screen gets closed | The ready-made WhatsApp message contains your order info, check there |
In This Situation, Do This
You sent the message but nobody replied for a long time. First check that the message actually went through. If it did, give it a little time, since replies can be slower at busy hours. Still silence? Write through the channel on the contact page with your order code.
Price or terms stayed unclear in the chat. Do not pay. Ask plainly: "What is the total, how will delivery work, how long will it take?" If the answer is not clear, you are under no obligation to move the order forward.
You changed your mind. If you have not paid, just write your order code on WhatsApp and say you are cancelling. If you have paid, the terms depend on what was agreed during the order, so write with your code.
You are ordering from your phone but WhatsApp will not open. Make sure the app is installed and up to date. Links opened inside some in-app browsers get blocked. You can also place the order on the site and type the message by hand in the WhatsApp app.
Questions Worth Asking in the Chat
Once the conversation starts, a short list of questions makes things easier. You do not have to ask all of them, but keep them in mind:
- What exactly is the total, and does it include every item in my cart?
- Which payment method, and at which step do I pay?
- How will delivery work and what is the estimated time?
- If something goes wrong, who do I contact and where, using my order code?
Seeing the answers in writing on WhatsApp also prevents "what did we agree on" arguments later. Saving a screenshot of the chat together with your order code is a good habit.
One More Note If You Are Buying a Game Product
A safe ordering flow does not remove the risk of the product itself. EA's official way to buy is FC Points. Buying coins or accounts from a third party may not line up with EA and platform rules, and it carries risk for your account. Before deciding, read our points to check when buying coins, and if an account is involved, see the account buying checklist. For EA's current terms, the EA Help Center is the most reliable source.
Frequently Asked Questions
Do I need to sign up to place an order?
No. The site has no sign-up or login. You enter your name and phone number and complete the order on WhatsApp.
Do I pay on the site?
No. Payments are not taken on the site. Payment and delivery are settled over WhatsApp, in conversation with you.
How do I check my order status?
Message us on WhatsApp with your order code (it starts with GFM). The code lets us find your order quickly and tell you where it stands.
What happens if I close the page without sending the WhatsApp message?
Your order is saved in our system, but we do not start any work until we are in contact with you. If you did not send the message, just write us your order code.
This article was written by the GameFutMarket team and is updated regularly.